About Us

Not Selling Liquid is a young and dynamic full-service digital growth agency with customers in the fashion & lifestyle industry. We design, develop, grow and manage Shopify webshops. If you follow the street style and the fashion scene, you’ve heard of the brands we work with.

Job Description

We are looking for a full-time E-commerce Operations Specialist who is passionate about e-commerce and fashion. The ideal candidate has experience working with Excel/Google Sheets, has an understanding of end-to-end e-commerce operations, and has a problem-solving mindset.

📍 All applicants must be based in the Netherlands

Key Responsibilities

• Support the E-commerce Operations Manager in all day-to-day frontend operations from the e-commerce of a fast-growing fashion label;
• Create, maintain and improve products in Shopify;
  
• Manage inventory management;
  
• Sync product data to multi-stores;
  
• Launch new collections, capsules, collaborations & sales;
  
• Merchandise homepage content, collections, navigation and search per multi-store;
  
• Manage translations per multi-stores;
  
• Manage payment methods per multi-store;
  
• Maintain Shopify product data & Apps;
  
• Perform quality control on product content & completeness;
  
• Triage or directly resolve inquiries from online shoppers / customer-service agents, by supporting the Ecommerce Operations Manager for all e-commerce-related escalations;
  
• Optimize processes and systems to continually improve customer experience and service level delivery;
  
• Monitor payment performance and approval rate, and resolve any frictions in the order flow;
  
• Support the Data Analyst with reporting on all relevant KPIs and markets to determine best practices and necessary localizations.

Skills required

• +1 year of experience in E-commerce and/or Tech roles;
  
• Intermediate or Advanced Excel/Google Sheets skills are a must-have;
• Fluent in English;
  
• Experience working with Shopify is a plus;
  
• Bachelor’s degree in Business, Marketing, Communications or a similar field;
  
• Understanding and general knowledge of UX and digital customer journey best practices;
  
• Strong organizational skills and detail-oriented problem solver with a positive approach to taking on challenges.

What we offer

• Work with some fastest-growing fashion brands from Europe and the United Kingdom;
• A unique start-up culture with a focus on teamwork;
• Short lines and an open culture;
• An environment with a lot of space to develop yourself. We’re growing quickly, which means that we will shape and grow this role together!;
• Lunch is provided by us at the office;
• 25 vacation days yearly, plus an extra day off on your birthday;
• Team activities, running club, internal events, and access to a women's network;
• Training budget to support your development;
• Pet friendly, two staff dogs are our office companions.